On arrival we were seated but not changed into robes or anything. No lockers, robes or slippers, etc.
This is ok, I understand that this is common but we weren't aware as most photos on the website show guests in robes. And no chance of having anything extra. Leaving one of our group waiting for the rest of us. My treatment was a Vichy which was lovely- but then the second part of my treatment scalp and facial treatment was started on the very flat Vichy bed, while I was still soaking wet and cold I had to ask to be moved as it was ridiculous to think I could remain wet and cold for another hour. The excuse was that the other beds were all booked, but I highly doubt that the facial is normally performed on the Vichy table- it's hard as a rock!!!
I wasn't asked about my skin prior to my facial and neither were my friends, and two have since had reactions. But unfortunately have no idea to what.
When we finished, we asked for some information on the makeup and products used and were told someone would come over- no one did. Then, we asked if we could have some makeup information and a try as 3 of the girls were interested in buying. Once again, they said yes but nobody came to do it. So when we approached the tester bar to have a look we had a very abrupt young blonde girl say "the makeup actually isn't for just anyone to use" And then walked away.
No information about the pool facilities was given leaving us wondering if we could go in that area. The next group arrived and we were basically ushered out the door so they could start their process. Let me finish by saying that my therapist who I believe has been there over 10 years was excellent but unfortunately the extremely slack protocol the spa has created doesn't give her the opportunity to shine.
Not allowing proper consultations, skin analysis or even a chat after the treatment about the product is really disappointing. I would not return for the treatments, and especially not for the quite rude and unhelpful people at the front desk.
Full Service Day Spa, Burnaby, BC
We felt like we were in the way the whole time, and an inconvenience to the front of house staff. High standard restaurant. Excellent service and menu offerings. Very enjoyable evening.
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Well worth a visit. Just perfect had lunch with approx 15 friends for my birthday and just perfect. All meals perfect, service perfect, atmosphere perfect. Flights Vacation Rentals Restaurants Things to do.go
Specials | Madison Spa Resort
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Madison Spa Resort - Adults Only, Moama
Read More. Allow our experienced stylists to give you a complete transformation for any occasion. Madison Wellness J. Madison - team of experts - superior level of service. Best products, spa equipment, and procedures to deliver the results you are seeking. Madison Wellness and Day Spa.
This package includes: Just in time for the winter get away Indulge Spa provides you with a perfect getaway, where you can escape your daily routine and enter a world which nurtures your health and beauty. We are committed to providing you with the very best in massage therapy, skin care, body and nail treatments in our relaxing Madison location. Our thoughtfully-created day spa was designed to invigorate all your senses and to create a memorable spa experience.
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