My order should have been hear already cause i paid for a 7 day shipment. Monique sorry to hear about your challenge with AliExpress. If the seller is not responding to your emails you may want to contact your credit card company and file a dispute with them. Monica that is a good question. Electronics has the highest level of knock offs. If the deal is too good to be true, it probably is. Porsche if you paid by credit card you can file a dispute with them. Why not list the boots on Ebay or Kijiji? At least you can recoupe your money and buy your son and new pair off of a reliable site.
There are problems with refund. After days no refund at all. After few emails aliexpress start to ignore my emails. Also on all orders there is guaranteed money back after x days. In few orders that day passed and they refused to refund. A lot more for compliant and it ts really bad experience.
Ivan we are sorry to hear about your challenges in getting a refund from AliExpress. Have you tried to file a dispute with your credit card company? Any possibility to get money back? Mario have you contacted the seller to find out when your product was shipped? Ask the seller to give you a tracking number for your product if it has been shipped. If you cannot resolve the situation with the seller then you may want to contact your credit card company and file a dispute with them.
You will need your correspondence with the seller in order to do this. This site is horrible. I ordered some shirts and immediately got a message that they were out of stock, should have been my first clue. They offered to send replacement shirts and I accepted. I ordered XL but when I got them they were more like smalls. I asked for a replacement or refund and they said I got XL so they would not do anything. Lee sorry to hear that you had a bad experience with AliExpress.
If you paid by credit card there is always the option to file a dispute with them. We went through the same situation here. We saw ad about Iphones for very cheap price and the seller claimed that he is in London, UK. But that html was a replica of other reputed courier company in UK. Guys, please be aware, no one in Alibaba gets any branded items for less rate. May be you can get refurbished or Chinese 1: Please post more success stories with the sellers name so that others can also buy from the same seller and promote legit sellers in Alibaba.
John glad to hear you were able to get your money back. Purchasing electronics through Alibaba or AliExpress is very risky as this category has a very high rate of knock off products. I have been looking on aliexpress and find some items I would like to order but after reading reviews I do have some reservations. I would appreciate it a great deal and I know others will too. Pat thanks for stopping by. Your suggestion is an excellent one. Amazon and eBay two of the largest market places have a very reliable rating system for their sellers so buyers can shop with confidence that they are getting exactly what they paid for.
Unfortunately AliExpress is more interested in turning a blind eye on corrupt business practices then they are in ensuring buyer satisfaction. Hopefully one day this will change. I would like to say it does not matter that customers received fantastic item, I have spent a lot of money and had plenty of quality item, but i have also had a lot of bad items. So the buyer will only realize about customer service when they have a problem with a seller. Aliexpress are still holding our money and there is no way for us to get in touch.
Also you must read the small print, we just received a product that was badly mi spelt, we was communicating with the buyer to get the money back as she did not advertise the mi-spelt version, we wanted to give her a chance to rectify, she then explains that she mi-spelt them deliberately as they were copies and asked us to sell them on the market, we was getting nowhere with her so decided to report her, to our dismay aliexpress had released the funds to her, the buyer had said her delivery is days so aliexpress just presume you have the product all other items we have bought we had authorize the release of the money, this woman obviously knew to keep us talking and our time was running out, This is a fatal flaw with aliexpress.
Can you please let me know if trading standards in the uk are allowed take complaints concerning aliexpress. Angela it is unfortunate that AliExpress does little to support their customers. There is always the option to file a dispute with your credit card company. I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
The best way to get in touch with them is to send an email with the particulars of your situation to buyer aliexpress. Mark it would be helpful if you would display this contact information prominently on your website so customers know how to get in touch with you. As you can see was the large volume of comments on this site there are many customers who are either unable to get in touch with customer service or they get no response to their inquiries.
I have been trying to order from aliexpress. But my order kept getting closed and cancelled. I even tried reordering thinking maybe I did something wrong, but same thing happened. They wanted copies of my personal information which made me wonder if this was a scam. I assumed everything was cancelled and ordered items from ebay. Later I get an email that the very first order I made which was cancelled earlier, showed that payment was successfully made.
I did not reorder after they cancelled all of my orders, so why did I get an email saying payment was successfuly made from an order that they cancelled? I am definitely going to file a dipute with my credit card company. A seller does not need copies of your personal information to process a transaction. This is a sure sign of a scam so kuddos to you for recognizing that. Keep us posted on what happens when you contact your credit card company. Will will have to contact the selling to find out. Stopdf you have the option of contacting your credit card company and filing a dispute through them.
You may want to consider filing a report with http: I have many items off aliexpress and have nothing but praise for the service, product and shipping. I know their products looks quite tempting but i will get them from somewhere else but not there. Sushma there is always a risk when purchasing through AliExpress. You may pay a little more somewhere else but at least you can shop with confidence knowing that you will get exactly what you paid for.
I just want to offer my two cents here. Satisfied customer of a legitimate website, right here. Sandra glad you hear that you are experiencing success with AliExpress. There are definitely ethical sellers on AliExpress but there are also many sellers who are not ethical as you can see from the number of complaints posted here. Ritz I am just finishing up a review on Chinese wholesale jewelry wholesaler that has a good reputation.
I will email you when the review is complete. If you are thinking of working with a seller from AliExpress or Alibaba your best bet is to let them know upfront that you are looking for a supplier. Request samples of any product you are considering before placing larger orders to be sure the product is the quality you are looking for.
Most seller have larger order limits. If they are not willing to send samples then you may want to look for someone else. I am from India and I liked a mechanical watch on aliexpress. After reading the information on the site whether you choose to make a purchase from one of the sites we have reviewed is entirely up to you. It is not our responsibility to make that decision for you.
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Second, yes you may have a good experience here and there. But the important point is reliability. And it is not reliable. Even the positive reviewers here cannot say different. Sellers can and will swindle you. Forget about warranty at the end of the sale, the seller is free to ignore you and you have no recourse. Anything outside their pre-programmed cases and you are on your own with someone that is not at all motivated by repeat customers. And well do you really want to take the odd chance of saving a few bucks, to get completely ripped off?
Well flip a coin and those are your chances. JPL as you mentioned it is unfortunate that AliExpress is not interested in repeat customers. Many of our readers have filed disputes with their credit card companies and received a refund. I am trying to order from aliexpress. I submitted by order and gave them all my credit card info. They closed all my transactions due to payment verification issues. My credit cards are in good standing with ample credit room to pay for the items. I have followed their process to submit documentation that they requested on their website.
It has been a week and I have had no response. Very frustrated. And there is no way to contact them other than the email address that I already sent to a week ago. I was going to buy this gown and even got an answer from the manufacturer abut the dress itself and when I could have it by.
When I went to pay for it, I stopped the order because once I entered my credit card info, there was a validation page that asked for the last four digits of my social security number, which I have never been asked except by the phone company! Ann it is common for a payment processor to ask for the 3 digit verification code on the back of your credit card. Your social security number is never required to process a payment and you are correct you should never give out that information.
The tracking number that the seller provided me was fraudulent. I filed a dispute with my credit card company and they gave me my refund. Thank you so much Terri! Hi guys.. I want to know if this aliexpress. Com is a safe site. I never bought anything online before. And its concerns me because I see some good reviews and some pretty bad. Pleasant help. Thanks in advance: There are definitely trustworthy sellers on the site.
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The question is how do you find them? My recommendation would be to make a smaller purchase if you do decide to buy. So the seller finally ships my order of purses but when I went back to the sellers page, all the items that they were selling are gone. The thing is, they did send a tracking number. They shipped it on August 5 and it takes days to see my tracking. There is something strange about what they are saying. If they have shipped the order then they have a tracking number and should be able to give that number to you.
Robert not all products sold on AliExpress are fake. There is a higher percentage of knock offs sold in the electronic category especially with phones and computers than there is in any other category. Hi Terri, I need help in filing a dispute with aliexpress. They sent me beads that were totally different from the picture on the site. I am not able to submit my dispute. What should I do? After receiving the wrong beads, I went on a search for another vendor. I found what I was looking for but this time only ordered one strand instead of I also emailed a question and she answered back.
But when I saw her name, it was the same name of the girl who just sent me the wrong beads. I emailed her back and asked her to cancel my order. I spent 15 minutes looking for the non existing cancel button. I emailed that to her also and she wrote back saying that it takes 24 hours for the cancel button to appear. I agree with the person above, in that you email them with complaint or questions and they send back a stupid reply that does not even answer the my question…. Should I forget about filing a dispute and only go through my credit card?
She also defrauded the U.
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Bonnie try clearing the browser history on your computer then try submitting your dispute again. William you will have to contact your bank to see if there is any recourse on fraudulent transactions. If you used a credit card you could have filed a dispute with the credit card company and had a very good chance of getting your money back.
I purchased an item from AliExpress about 3 months ago. I contacted the seller who pretended not to understand what I was saying and kept answering my emails with the same answer, which was nothing to do with my complaint. James sorry to hear about your challenges with AliExpress.
Have you considered filing a dispute with your credit card company? I bought a laptop a couple of weeks ago, very cheap indeed, but 3 days after making the payment, Aliexpress sent me an e-mail saying they had found the supplier to be unsure, so they FROZE the order. Hello, SAw some negative feedback bout aliexpress and felt the need to explain something here. I have bought several products from aliexpress and they were all delivered.ermapasnato.cf/map10.php
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I bought: Nike shoes. Soccer jerseys. Motorcycle taillights. Motorcycle brake pads. Still got a bunch of things in my wishlist that i will order as well. You just gotta make sure the buyer has a good rating. The Feedback system at aliexpress is really helpfull. The real trustworthy sellers know that feedback makes the buyers decide if they place the order or not.
So they do anything to get good feedback and are very willing to help you if you have any problem concerning their products quality or shipment. Duijker it is great that you are having success with AliExpress. There are definitely good reputable sellers on the site. The key is to find them and unfortunately the review process on AliExpress has proven to be unreliable, so finding reputable sellers is not as easy as it should be. Eden if your order status does not show as shipped within the required time period you should receive a refund.
This page should provide some helpful information for you http: Daryll if you cannot resolve the situation with AliExpress or the seller you may want to consider filing a dispute with your credit card company. Sahir normally if there are customs fees they are paid on delivery of your order. In other words the courier driver that drops off your parcel will collect the payment from you. The parcel will not be released to you until these fees are paid. My only attempts with this company were very poor.
What I received was not what was explained in the product title. In my attempts to return the product that was misleading, the vendor was very difficult to work with and did not communicate at all well. I tried to submit a claim but was unable to do so. I will never look at buying anything again from this sham. AliExpress sides with the seller instantaneously and you lose your cash they supposedly hold in Escrow. Purchase one was jewelry for the bridemaids.
Yes just that quickly. It did not fit and certainly did not function properly. I have been back and forth and want a full refund, they will respond and Aliexpress will not open the dispute for me on where they refereed me to go My Orders. I advise that no one use the site. They do not help with disputes and no way to contact them via telephone. Ester sorry to her about your challenges with AliExpress. If you cannot get a refund through AliExpress you may want to consider contacting your credit card company and filing a dispute with them. I am so glad I am seeing this post. I have to say that I have been contemplating ordering my own wedding dress online.
I found the seller first just by clicking on a picture of a dress I liked in a google search. They claimed to customize so after talking with the seller many times about the design of the dress she was very friendly and seemingly helpful — in a live chat offered by the site , I decided to ask for a more secure way of purchasing the dress. She said she could offer the dress through their other store on Aliexpress.
I heard Escrow and assumed it would be more secure. Plus there are only 5 feedback comments on their site and the only real looking one with no bad grammar or typos said the dress was terrible quality. I think the answer is clear. I should look elsewhere: Hi there. I visited Aliexpress and was tempted to buy, when i place my order they are asking for the security code of my credit card. Is it safe to give them the code? I hope you can help me. Moirrah most sites that accept credit cards will ask for the security code.
If you are uncomfortable providing the security code you may want to consider paying with a prepaid credit card. My payment has been well verified and at stsrt, the seller was quite freindl with me,replying to all my messages as i needed a dress of different colour and size and they told me that they will stitch what i needed then post it to me.
One month later, when i did not receive the dress, i contacted them and they say that they have already ship the item and that it is still on the way, and they even provided me with the tracking number. Please help me find a solution. Sandy if you are not able to resolve the situation with AliExpress I suggest contacting your credit card company and filing a dispute through them.
I made an order in June I didnt receive email confirmation, neither a tracking number or order number. When i go to my account no orders appears and the payment was release from my bank account!! I have tried to contact my seller but he never answer, and you cant make a dispute without an order number. I havent receive my order, and i dont know what to do to get my money back. I have tried to call alibaba in the US but they never answer. Some body please help me, Im afraid that I have been victim of a fraud. Alondra if you paid by credit card there is always the option of contacting your credit card company and filing a dispute with them.
Their FAQ says business days refund. Noel if you do not receive your refund from AliExpress shortly you may want to consider contacting your credit card company and filing a dispute with them. I claimed my money back several times — but nothing till today. It is impossible to contact Aliexpress by mail. The chat do not find the correct inserted order number. Stay away from this company! Arpo sorry to hear that you are having a challenge with AliExpress.
If you cannot resolve the situation through AliExpress then may want to consider filing a dispute through your credit card company. Normally when package is expedited by this way, you have 45 days to open a dispute. When you escalate the dispute, the supplier have 3 days to proof the delivery evidence.
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You can also contact Aliexpress by this way: My main remark on the Aliexpress plateform is the delay. The majority of the supplier wiat the last moment to send the paquet, or fill a false tracking number and after correct it to gain more days in the delays. In my Aliexpress buyer experience, I have only 1 dispute and the fault is not by the supplier but by USPS who lose my paquet.
One time, I have purchased a wrong product because I have not read carrefully the description and I have asked to refund me. The process was complete in 5 days 2 days by Aliexpress and 3 days by my credit card issuer. The supplier should be upfront about any delay and should not provide incorrect tracking numbers in order to stall the shipment process. I have had a few orders myself with Aliexpress, without any problems. Unfortunately now i have a big problem. I received my new laptop, everything looked good.
I confirmed that my item had been received, a few days ago. Now the laptop has started going wrong, but i can not open a dispute, i have tried every angle, but get blocked because i have confirmed order received??? The seller is no help and has no intention of letting me return the goods or offer a refund.
They are crooks. Barry sorry to hear about your challenges with AliExpress. Trying to save a few bucks by buying from AliExpress may end up costing you more money in the long run. If you are not able to get the issue resolved through AliExpress and you paid by credit card you may want to see if you can file a dispute through your credit card company. She would insist on the item being made of real leather but in reality all know it is NOT, even her other Chinese selling colleagues who still have some integrity would admit goods are of PU synthetic leather but she insists on lying.
When I reported her and asked her to not ship, she tried to claim she already shipped the goods, which is against her own 5-minute old words!! So I whole-heatedly agree with you and all others who have called aliexpress and alibaba a scam because that is what they truly are. Esam thanks for stopping by and posting your experience with AliExpress. It is unfortunate that AliExpress does not support their buyers and would rather as you mentioned support the unethical practices of some of their sellers. There are good sellers on the site but AliExpress does nothing to support these businesses and identify who they are.
They purchase things very cheaply off of the site, in HUGE quantities 40 cheap cutesy necklaces for approximately 60 cents each, for example , then sell them for a more on different websites. They have never been scammed by others, but are able to sell these products for more than their apparent worth to unsuspecting locals. Thought I would share. Inexpensive jewelry is a rather safe product to purchase unlike electronics.
Is this allowed? Some suppliers on Alibaba offer branded products. I recommend ordering some samples first before you consider banding to ensure the product quality meets your satisfaction before you put your branding on it. I am simply preparing to be patient and file a potential CC dispute with my CC company. Thanks for all of the information. The payment was processed and then I was asked to verify card details i was dubious about this so covered all details except the last 4 digits on the scanned copy of my card.
I checked my account to see if the money had been debited and it had. I then received a message from AliExpress to say the order had been cancelled and the sellers account suspended. I immediately thought that would be the last I would see of my money, but 4 days later the money had been refunded to my account in fact slightly more due to currency fluctuations. Fraudsters are everywhere.
I did get my money back through PayPal, but it took a lot longer than AliExpress. I ordered a wig from a vendor on alibaba. Karim check the tracking number and it should tell you the status of the order. If your order has not been shipped you may want submit a complaint to Alibaba and see what they have to say. If you cannot get any cooperation from the seller or Alibaba then consider opening a dispute. I ordered a tablet PC through AliExpress.
Here was the response: Transaction Closed Reminder: Your order has been cancelled for security reasons. However, some banks may hold this payment, and the bank will reverse the payment for up to working days before releasing back to the card holder. To avoid order cancellation in the future, please submit a claim for payment verification. Here is the follow up communication: From Me: I have checked with the credit card company and the payment was processed. From me — Jun 21, None of this makes sense. What security reason? This is ridiculous. You are not communicating correctly with me and you are keeping my payment for weeks for something you are not shipping.
I have contacted my credit card VISA company and will have them reverse the charges. The bottom line: Buyer Beware!! Tony we have heard from several readers who have had the same situation happen to them with AliExpress. Has anyone found a way to contact these people or resolve getting a refund when items are never received? I disputed and then escalated. How do I get my money back? Sorry to hear about your challenges with AliExpress. You may consider going back to your bank and let them know that the dispute process for AliExpress can take up to 60 days.
I think sellers drag this process out on purpose in order to attempt to prevent credit card refunds from happening. Also, I messaged a shop owner for the information on a product. This is the question I asked: The image shows two pillows of different sizes, one red and one pink. Is the pillow Army Green and different from the pictures shown? If not, which one between the two is for sale? The small red or big pink? Thank you a lot, have a nice day! And this is the answer I received. This is the first time I receive this type of answer: If you want smaller one, you can order and pay directly, if want bigger one, you can order and wait me change price, then pay for it.
However, I am wondering why they did not do two pages separately for the small and the big pillow?! Why one page for two items? What does it mean? And there are no reviews on the item, which is strange. The reviews of the shop owner are great, but somes told me they were falsified. Can you help me please? Does the seller have a drop down menu on the sales page where you can select the size of the pillow?
Either way there is no guarantee that the seller will send you the right size pillow. Because it appears that some unethical sellers manipulate the feedback system it makes it tough to know which sellers have a true rating and are trustworthy. Thank you for you reply! This never happened to me while ordering online. You are right, if there is a same product different in size or color on the same page, there should be a dropdown menu! I guess I would have had to put my full trust in him and pray that everything goes well. To know a bit about the seller and if I could trust him, I decided to view his ratings, which were all 5 stars.
I found that more and more suspicious, so I decided not to buy. There are too many people who have been scammed on Aliexpress, and I had bought nothing yet from the site so I thought it was better to stay away from it. I am happy to have seen your site and other site reviews about Aliexpress before ordering. But why would they keep the page announcing the Hello Kitty pillow for sale on their site and in their store, then? What if I had ordered it without emailing her first?
Sophie glad you were able to avoid being scammed by AliExpress. Huge red flag. What should I do and is there anyway of cancelling that payment to them? Anytime a seller asks for this type of information it should be a red flag that the seller is a fraud. I strongly advice you to protect your identity and your finances and never provide this information. It sounds like you used a credit card to make your purchase.
I would contact the credit card company and see if you can dispute the charge through them.
Provide the credit card with all the information that the supplier has sent to you regarding the cancelled order and the request for pictures of your card and passport for verification. Toyosi since you live in the UK you may want to report the seller to http: I will never ever use my VISA card here again. BUT I am going to make sure nothing went on my card. Thanks for letting us know about your experience with AliExpress and for helping to warn other readers about this. Same situation here. I found that the biggest scam is not the seller but the AliExpress itself, they sent me an email about the payment successfully made but sent me another email telling me that the sale has been closed by them and denied they had taken my money, so that meant they will not refund anything to me.
I think we should share our experience with others for avoid somebody to be the next victim. Place and PAY order on Aliexpress How to add product to Wish List on Aliexpress Open Dispute on Aliexpress Removing credit card from AliPay — AliExpress Purchase protection for buyers on Aliexpress How to write a feedback or review on AliExpress How to avoid blocking your account on Aliexpress Aliexpress Maniac Tuesday, May 8, This post currently has no responses. Shopping in China is literally awesome.
It is the parent company of Aliexpress. Some products you can only buy in bulk. Alibaba products are much cheaper than products on the AliExpress. To get a free sample you need to register. To register, you need only email. Registration on Alibaba. If you have chosen a product, just click on Contact Supplier button. AliExpress birthday discount policies: Based on our last check of AliExpress' site , AliExpress does not currently support birthday discounts.
However, we recommend checking AliExpress' customer FAQ page to see if they've updated their policy recently. You can also find more online services brands that offer birthday discounts , or use our birthday discounts finder tool to find even more stores that offer birthday discounts. AliExpress official coupons support: Based on our last analysis of AliExpress' website , AliExpress does not appear to currently maintain their own official coupons page. However, we recommend checking AliExpress' homepage to see if they've added one recently.
You can also find more online services brands that offer their own official coupons pages , or use our official coupons page finder tool to find even more stores that offer official coupons pages. AliExpress price matching policies: Based on our last analysis of AliExpress' website , AliExpress does not currently support price matching.
You can also find more online services brands that offer price matching , or use our price matching finder tool to find even more stores that offer price matching. AliExpress coupon stacking policies: Based on our last check of AliExpress' site , AliExpress does not currently support coupon stacking. You can also find more online services brands that offer coupon stacking , or use our coupon stacking finder tool to find even more stores that offer coupon stacking. AliExpress competitor coupon policies: Based on our last check of AliExpress' site , AliExpress does not currently support competitor coupons.
You can also find more online services brands that offer competitor coupons , or use our competitor coupons finder tool to find even more stores that offer competitor coupons. AliExpress money-back guarantee policy: Based on our last research , AliExpress does not currently offer a money-back guarantee. You can also find more online services brands that offer money-back guarantee , or use our money-back guarantee finder tool to find even more stores that offer money-back guarantee. Get AliExpress. Rated 3. AliExpress is a major company operating the e-commerce site aliexpress.
AliExpress sells its products and services in the china wholesale stores vertical, offering discounts and promo codes to its customers infrequently. AliExpress has good ratings among shoppers on Knoji, with 55 ratings and an average rating of 3. AliExpress scores very highly compared to other brands in the china wholesale stores industry, providing 12 e-commerce features to better serve its customers. Details at aliexpress. International Shipping:. It appears that AliExpress may not offer international shipping currently. See all 3, stores that offer international shipping.
It appears that AliExpress may not accept PayPal currently. See all 7, stores that accept PayPal. Apple Pay:. It appears that AliExpress may not accept Apple Pay currently. See all stores that accept Apple Pay. Google Pay:. It appears that AliExpress may not accept Google Pay currently. See all 39 stores that accept Google Pay. Amazon Pay:.
It appears that AliExpress may not accept Amazon Pay currently. See all 0 stores that accept Amazon Pay. Promo Codes:. It appears that AliExpress may not offer promo codes currently. See all 29, stores that offer promo codes. It appears that AliExpress may not offer sales currently. See all 1, stores that offer sales. Black Friday Ad:. AliExpress offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. See all 1, stores that offer Black Friday ad. Cyber Monday Ad:.
It appears that AliExpress may not offer Cyber Monday ad currently. See all 1, stores that offer Cyber Monday ad. Military Discounts:. It appears that AliExpress may not offer military discounts currently. See all stores that offer military discounts. Official Coupons Page:. It appears that AliExpress may not offer official coupons page currently.
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See all stores that offer official coupons page. Student Discounts:. It appears that AliExpress may not offer student discounts currently. See all stores that offer student discounts. Senior Discounts:. It appears that AliExpress may not offer senior discounts currently. See all stores that offer senior discounts.
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